Terms of Service

Last updated: 5 July 2026

In plain words: Nivoli Edge is a best-effort service that runs entirely on Cloudflare's network. If any part of it fails (our software, Cloudflare, or your own server), your site keeps working, because everything falls back to serving your original files from your own server. Degraded means unoptimized, never offline. We don't promise uptime percentages on any plan. Payments, VAT, and refunds are handled by Stripe (purchases show as "Sold through Link"); a refund automatically switches off whatever it bought. Dutch law applies. This summary is a courtesy, not a substitute for the sections below.

1. Who we are

"Nivoli", "we", "us" is a trading name of a Dutch private limited company (besloten vennootschap) registered in the Netherlands. Chamber of Commerce (KvK) 82568650 · VAT NL8625.21.968.B01 · De Grebbe 26, 3448 BV Woerden, the Netherlands. Contact: support@nivoli.com.

2. What these terms cover

These terms govern (a) the managed Nivoli Edge service (subscriptions and one-time transform packs; sections 3–10), and (b) the self-hosted Pro license for the Nivoli Edge WordPress plugin (section 11). By purchasing, activating a license key, or using the service, you accept these terms. If you buy for a company, you confirm you may bind it.

3. Purchases, billing, tax, and refunds

All purchases are processed by Stripe under its Managed Payments (merchant-of-record) program: the seller of record for your payment is Link, Stripe's consumer brand. Stripe handles payment collection, VAT/sales tax calculation and remittance, payment-related support, payment disputes, and refund processing under its own terms of sale, which govern the payment transaction, including, for EU consumers, the statutory 14-day cooling-off right, exercised via Link support. Where these terms and Stripe's terms of sale conflict on payment or refund mechanics, Stripe's terms control.

Subscriptions renew monthly until cancelled. You can cancel at any time; service continues to the end of the paid period. No partial-month refunds unless Stripe's policy provides one.
Transform packs are one-time purchases that top up your current plan for 30 days; they require an active subscription.
When a payment is refunded or charged back, the license, subscription tier, or transform pack it paid for is revoked automatically, effective immediately. Your site keeps serving from your own server (section 5).

4. The managed service

The managed service optimizes and serves your site's images (resizing, format negotiation, caching) and caches full HTML pages, running on Cloudflare Workers, KV, and Cloudflare's image pipeline. Each plan includes a monthly allowance of transforms: unique image variants created in a rolling 30-day window. Serving an already-created variant from cache does not count against the allowance. Full-page HTML caching is included in every managed plan under fair use (section 6).

5. Quotas and graceful degradation: your sole remedy

The service is designed so that no limit, failure, or suspension ever takes your site offline:

If you exceed your plan's transform allowance, the service stops creating new optimized variants and serves your original images from your own server instead. Pages keep loading; images simply arrive unoptimized. We notify you at 80% and 100% of your allowance.
The same fallback applies during technical failure of the optimization pipeline: failed transforms degrade to the original file.

Quota exhaustion or degraded (unoptimized) delivery is not an outage, defect, or breach of these terms. Your sole and exclusive remedies are to purchase a transform pack, upgrade your plan, or wait for the rolling window to free allowance.

6. Acceptable use and fair use

You may only route sites and content you own or are authorized to manage through the service. Agency and multi-site plans may serve client sites the account holder manages.
You must hold the necessary rights to all images and content served through the service, and your content must be lawful.
You may not attempt to circumvent metering or quotas (for example by generating artificial parameter variations; the service normalizes transformation parameters, and such requests may be collapsed or rejected), resell raw service capacity, or use the service to proxy content unrelated to your registered sites.
Full-page caching is subject to fair use: volumes wildly disproportionate to a normal website of your plan size may be throttled after notice.
We may throttle, suspend, or terminate tenants engaged in abuse, unlawful content, or non-payment. Where practicable we notify you first; suspension for abuse follows the same graceful path: your site falls back to your own server.

7. Availability: best effort, no SLA

The service is provided on a best-effort basis with no uptime guarantee on any plan. It runs entirely on infrastructure operated by Cloudflare, Inc.; we do not control and are not liable for Cloudflare outages, nor for the availability of your own origin server, DNS, or hosting. Because of the fallback design in section 5, infrastructure failures degrade delivery to your originals rather than breaking your site; this degradation is the intended failure mode and your sole remedy for unavailability of the optimization layer. Agency-plan customers get priority support with a target first response of one business day; this is a target, not a guarantee.

8. Data and privacy

What we store and how we handle personal data is described in the Privacy Policy, which forms part of these terms. For request data of your site's visitors, we act as a processor on your behalf.

9. Termination and what happens to your data

You can stop at any time by cancelling your subscription. We may terminate or suspend for material breach of these terms, abuse (section 6), or failed payment. When a managed plan ends, whatever the reason:

your license key deactivates and the plugin automatically reverts to serving originals from your own server (your site stays up);
your tenant configuration (hostnames, settings, usage counters) is deleted within 30 days;
custom hostnames provisioned for you are released;
copies of your files cached on Cloudflare's edge expire automatically; we keep no store of your images or pages beyond that cache.

10. Changes to the service

We improve the service continuously and may add, change, or retire features. We will not materially reduce the core value of a paid plan mid-billing-cycle without notice. If we discontinue the managed service entirely, we will give at least 60 days' notice, and by design (section 5) your site continues to work from your own server after shutdown.

11. Self-hosted Pro license

The Nivoli Edge WordPress plugin is licensed under GPL-2.0-or-later; nothing in this section limits your rights under that license to the plugin's code. What the one-time self-hosted Pro purchase buys is a license key and the services attached to it:

Grant. One license key entitles activation of the Pro feature set on the number of production sites selected at checkout (one if no quantity was selected). Development and staging copies of a licensed site don't count.
Key confidentiality. The key is issued to you personally. You may not publish, share, resell, or transfer it, and you may not remove or bypass license checks to obtain key-gated services without a key.
Updates and support. Your purchase includes access to plugin updates and email support. The plugin is installed on your own infrastructure and keeps working regardless of update availability.
Your infrastructure. Self-hosted Pro runs against your own Cloudflare account; Cloudflare bills you directly for transformations under its own pricing and terms. Nothing runs on our servers, and sections 4–7 (managed service) do not apply.
A refund of the purchase revokes the license key automatically (section 3).

12. Intellectual property

We retain all rights in the service, its software, branding, and documentation, except as granted under these terms or under the plugin's GPL license. You retain all rights in your sites, images, and content; you grant us only the technical permissions needed to fetch, transform, cache, and serve that content on your behalf while your plan is active. If you send us feedback or suggestions, we may use them without obligation.

13. Warranty disclaimer

The service and the plugin are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation, or specific bandwidth savings, cache hit rates, or search-ranking outcomes.

14. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for indirect or consequential damages, lost profits, lost revenue, lost data, or loss of goodwill; (b) our total aggregate liability arising out of or related to the service or these terms is capped at the fees you paid for the service in the 12 months preceding the event giving rise to the claim; and (c) we are not liable for failures of Cloudflare, Stripe, or other third-party infrastructure, or of your own origin server. Nothing in these terms excludes or limits liability that cannot be excluded under Dutch law, including liability for intent (opzet) or willful recklessness (bewuste roekeloosheid), and nothing limits mandatory rights you hold as a consumer.

15. Changes to these terms

We may update these terms. For material changes we will notify subscribers by email at least 30 days before they take effect; continued use after that date constitutes acceptance. If you do not agree, cancel before the new terms take effect.

16. Governing law and venue

These terms are governed by the laws of the Netherlands. Disputes are submitted to the competent court of the district of Midden-Nederland (Rechtbank Midden-Nederland), the Netherlands, unless mandatory consumer-protection law gives you the right to litigate elsewhere.

Pricing · Terms of Service · Privacy Policy · support@nivoli.com